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VINCITORI BV RETURN AND REFUND POLICY
Thank you for shopping at VINCITORI BV!
This Return and Refund Policy (“Policy”) shall embody the general terms and conditions that govern and apply to all activities relating to the return of products purchased from VINCITORI BV (“VINCITORI BV”, “us”, “we”, “our”), by our customers (“you”, “your”) and refund thereof.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review this Policy.
- Your Order Cancellation Rights
1.1 For all orders on our Site, you have a cooling off period of 30 days from the day of receipt as explained in our general Terms and Conditions. However, we strongly advise that you check the contents of the product directly after receipt. Within the cooling off period, you have an opportunity to try out the product as you would in a store.
1.2 If within the cooling off period, you are unsatisfied with the product due to its damaged or incomplete nature, kindly let us know by contacting our customer service team via our mail at email@example.com
1.3 The deadline for canceling an order is the 14th day commencing from the day on which you received the product or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
1.4 In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement in writing addressed to our official contact email at firstname.lastname@example.org
- Conditions for Returns
2.1 In order for the product to be eligible for a return:
- the product must have been purchased in the last 30 days;
- the product has to be in the original packaging and in the original state
2.2 The following Products cannot be returned:
- products which were produced and supplied based on your specification or clearly personalized;
- products which according to their nature are not suitable to be returned, or which deteriorate rapidly or where products that the date of expiry is over;
iii. products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
- products which are, after delivery, according to their nature, inseparably mixed with other items.
2.3 We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
- Returning Products
3.1 You need to contact our customer service within 30 days to inform us that you want to return your order.
3.2 Customer are responsible for the cost and risk of returning the product to us.
3.3 We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable courier or haulage company.
4.1 VINCITORI BV will reimburse you no later than 14 days from the day on which we receive the returned products. We will use the same means of payment as customer used for the order unless you expressly give permission for another payment method. Where same payment method is used, you will not incur any fees for such reimbursement. Where customer suggests a different payment method, any extra fees or charge will be borne by the customer. This is subject to the condition that the product has already been received back by the VINCITORI BV or conclusive proof of complete return has been submitted. Repayment will be made via the same payment method used by the consumer.
If you have any questions about our Returns and Refunds Policy, please contact us via email at email@example.com
Please read the Terms and Conditions for more information.